Terms & Conditions

These Terms & Conditions apply to all orders.

Order Process

  • Submit orders via the Request a Quote page or via direct email at porkchopseattle@gmail.com. Visit the Order FAQ page for more information.
  • The estimated “Cost Per Item” include garment base cost, setup fees, and print per item price. Additional fees will be detailed on the invoice (e.g., XXL items, shipping, taxes, ink resets).
  • Quotes expire after 7 days and are subject to changes at any time; approval within 24 hours ensures scheduling priority.
  • Verify invoice details before your approval. Note: Errors found after printing if on the approved invoice will not be refunded or replaced.
  • Approval and payment are required to enter the production queue.

Payments

  • A 50% deposit (or full payment) is required to start. Orders are not queued until payment is received.
  • Full balance is due before shipping or pickup.
  • Returned checks incur a $30 fee.

Turnaround Times & Deadlines

  • Standard turnaround: 10–14 business days post-approval and deposit. Larger orders may take longer.
  • Written confirmation is required for specific deadlines as due dates may vary.
  • Rush orders may incur fees and depend on availability.

Artwork/Printing Details

  • File Requirements: Submit high-resolution (300 DPI), print-ready files. Additional preparation fees apply for files that are not print-ready.

  • Artwork Review: Please review your artwork carefully. We are not responsible for any errors, including spelling mistakes, in the files you provide.

  • Setup Fees: Artwork setup fees do not include the cost of a physical screen or the ownership of the final art files.

  • Print Placement: Due to the hand-loading process of garments, slight placement variations may occur, and prints might not align perfectly.

  • Color Matching: Minor color variations are expected, and exact color matching is not guaranteed. For the best results, please provide Pantone codes or a physical sample if color accuracy is critical.

  • Seam Imperfections: Imperfections near seams may occur and are not considered misprints.

Press Checks/Physical Proofs

  • We do not provide physical printed proofs before production of your full order.
  • Press checks, either in person or by photo, must be requested at the time of invoice setup. If requested, we will reach out with available times to schedule. You will have 30 minutes to request color and position changes before printing begins. Please note, sizing is finalized before production, and any resizing will incur additional screen setup fees.

Refund/Return/Missing item Policy

Claims must be submitted in writing, preferably email, within 72 hours of delivery or pickup, detailing the issue, including misprints or shortages. Late claims will not be accepted.

If we determine the print issue is our fault, the following resolutions may be offered:

  • Partial Refund (if items are kept): Requires written approval within 15 days. Offer expires if not accepted.
  • Return (Full Refund or Replacement): Approved returns must be unused, in original condition, and received within 15 days. Refunds or replacements will be issued as applicable (replacement excludes customer-supplied items).
  • Store Credit for Future Orders: Must be accepted within 15 days and is valid for one year.

We are not responsible for special or consequential damages.

Manufacturer Defects

  • We are not responsible for issues like stitching errors, color inconsistencies, or dye migration in prints on the items we source. Order 3% extra to account for defects.

Care Instructions

To preserve print quality, follow manufacturer guidelines and/or follow these instructions for washing:

  • Machine wash cold, inside out.
  • Line dry or tumble dry low.

Customer-Supplied Garments

  • Customer-Supplied Garments
    If you are providing your own garments for printing, please ensure they are:
    *Free from plastic packaging, dirt, or damage. (Packaged items will incur a $1 per item unpacking fee.)
    *Made from materials suitable for screen printing.
    Any additional costs due to delays or production issues caused by unsuitable garments will be charged at our standard shop rates.
  • Printing on customer-supplied garments is done at your own risk. Fabric composition, texture, and wash fastness can vary, affecting print quality. We cannot guarantee results on garments not purchased through Pork Chop Screen Printing.
  • Misprint Policy: We are not responsible for misprints on customer-supplied garments. However, if a misprint occurs on a blank purchased through Pork Chop, we will replace it if we determine it was truly a misprint.

Out of Stock & Substitutions

  • If items are unavailable, we may substitute a comparable product and/or adjust timelines.

Overruns & Underruns

  • Up to 3% variation in quantities is industry standard. Extra garments are recommended to meet your needs.

Shipping

  • Shipping costs are not included unless specified. We provide tracking but are not liable for lost, stolen, or damaged packages.

Orders Left for 90 Days

  • Any customer-supplied items (unprinted) or finished orders left at Pork Chop Screen Printing for more than 90 days will become the property of Pork Chop Screen Printing and may be disposed of, donated, or used as test blanks, as deemed by staff.
  • Disposal or use of abandoned items does not imply that any outstanding balances have been settled. All outstanding bills are due indefinitely until fully paid, whether or not items have been received.

Indemnification

  • By placing an order, you confirm rights to use the artwork and indemnify us against related claims.

Contact Us

Have questions? Call or email us—we’re happy to help!