This page lists the Terms & conditions which shall apply to all orders placed Pork Chop Screen Printing, please review the following information regarding our policies. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by us.
*To place an order please use the Request a Quote page or visit the Order FAQ page for more information on how quotes are created.
Deposit and Payment
A full or 50% down payment is required to begin your order, including ordering items and creating screens, unless special arrangements have been made in advance. The turnaround time for your order will not begin until the deposit payment has been made and is subject to change based on payment date. We accept cash, checks, PayPal and most major credit cards. A $30 NSF fund fee will apply to any returned checks. You must receive and approve a quote via our software (Printavo) to have an order in que for printing.
All products remain Pork Chop Screen Printing’ property until full payment is made. Payment in full is required to release the job, the remaining balance of your order is due prior to shipping or pick up.
Pork Chop Screen Printing reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.
At the event of when a product is sold out, Pork Chop Screen Printing has the right to cancel the order and refund any amount already paid. Pork Chop Screen Printing will notify the customer of any equivalent replacement products if available.
Your quote is time sensitive.
Quotes must be approved within 24 hours to retain a place on the calendar, each day they are not approved they will be move back in queue based on other jobs being scheduled. The pricing included all quotes expire within 7 days of the “Created” by date on the invoice.
All estimated costs are subject to review or change until a deposit or payment made. Estimates sent by email or over the phone are only a rough guide, pricing provided may change depending on the day or additional details provided. You must receive and approve a quote via our software (Printavo) to have an order in que for printing.
When you receive a quote or estimate the “Cost per item” includes item base cost + set up fee + price per print (unless otherwise stated). Other costs will show up on your invoice in separate lines and may include XXL upcharge cost, taxes, credit card fees, and other services you may have requested.
We respond to emails and messages during business hours. *Holiday hours may affect normal business operation.
It is the customer’s responsibility to verify that all of the information on the invoice is correct before approval.
Please carefully review all information on your invoice before approval. If an error is found after your order has been approved and printed, we will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs and lot totals approved by customers. All sales are final since customer approval is necessary before a job can enter production.
Turnaround Time
Screen printing turnaround time only starts after your order has been approved via Printavo AND payment or deposit have been collected. Production time is subject to variation depending the current jobs in que but is generally 8 to 16 business days. Please inquire about our current turnaround time if you have a specific due date.
Larger orders and (500 pieces or more) require longer time to produce.
Deadlines
Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager. Written confirmation of deadlines must be made by Pork Chop Screen Printing within the work order to be valid.
If you have a due date please let us know ahead of time. A rush order with a fee may be required if other orders must be moved back to accommodate your request.
Quotes must be approved within 24 hours to retain a place on the calendar, each day they are not approved they will be move back in queue based on other jobs being scheduled.
Rush Orders
A rush order request is required if other orders must be moved back to accommodate your order. We cannot guarantee that we can accommodate all requests. Rush orders require payment in full to begin printing and may have additional fee. Rush order quotes must be approved within 24 hours as they are time sensitive.
Rush time frames will be based on the available production schedule, operational business hours and do not include shipping time. Pork Chop Screen Printing will not be held responsible for shipping issues once your order has left our facility.
Press checks
A press check can be provided upon written request. All requests must be submitted with your order and will be added as a line item on your invoice. If a press check is requested and not on your invoice it may not be honored. Press checks are only for color adjustments and placement. Press checks are NOT done for sizing of image, we will not resize your image after screens have been made. Size adjustments must be made at the time of mock up approval on your invoice, please include exact inches of graphics with your order or we will use our best judgment based on mockups.
We will give 24 hour notice of time of press check, these can be done in person or by photo. Please let us know ahead of time what you prefer. There is a thirty minute window for a press check, if you do not respond we will print the items at no liability to Porkchop for any adjustments you would have made.
Out of Stock Items
On occasion, our vendors may run out of particular style or color in a certain brand after an order is placed. If this occurs we have a variety of product substitutes available from alternate vendors. We reserve the right to substitute garments of comparable brand when the requested item is unavailable to fulfill orders.
We will notify you if a price change is required on your invoice or if no suitible subsite is available for your order.
If you choose to wait for the item to come back in stock, day one of production begins the day the blank items are received. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment offered then we should be able to stick to our typical turnaround time.
Overruns or Under-Runs
Screen printing is an art form, and we do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens can breakdown during production or shirts may arrive with stains or holes from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error. Under-runs are not to exceed the industry standard of 3% and will not be reproduced at a later date free of charge. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size.
Pork Chop Screen Printing will not be responsible for profit loss on underruns. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity or an appropriate credit will be made for the under amount.
Check Your Order !!!
We encourage you to check the quantity and quality of your order immediately. Pork Chop Screen Printing will not be held responsible for problems with your order unless we are notified of the issue within 72 hours of delivery or pick up.
Refund/Return Policy
In the event of a breach by seller, claims for defects, damages or shortages (not related to transportation), must be made in writing by the buyer within 72 hours after delivery or pick up. Claims must specify in detail the objections of the buyer. Failure to make such a timely claim shall constitute complete and irrevocable acceptance of refund or return for any reason.
After you notify us in writing, you may be offered a refund, reprint or store credit. All corrections are time sensitive from the date offered.
- In the case of a refund: you must approve refund offers in writing within 15 days or the refund will expire. We will NOT issue a refund without your written approval. Once your refund has expired, we will not issue it at a later date.
- In the case of return: items must be in their original condition (unused, unwashed, unaltered) and in full quantities, within 15 days after claim. Once your return is received, counted and inspected, we will send you an email to notify you that we have received your returned items, and notify you what we will replace in full or in part.
- If store credit is offered: it must be accepted within 15 days in writing and is good to up to one year from the date offered. Store credit is applied to subsequent orders and is not a refund or reprint.
In no event shall seller be liable for special or consequential damages, including profits lost, whether or not caused by or resulting from seller’s negligence.
Mistakes and Misprints
In the event that Pork Chop Screen Printing is responsible for a mistake in order production or fulfillment, the misprinted items can be reprinted at no additional cost if we are notified within 72 hours in writing and thereafter determined as a misprint by us.
Misprinted items must be returned in their original condition (unused, unwashed, unaltered) in full quantities, within 15 days of claim to be replaced. Failure to make such a timely claim shall constitute complete and irrevocable acceptance of return for any reason.
The Company shall incur no liability for any errors not corrected by the Customer where the Customer has been provided with proofs. Where the Customer specifically waives any requirement to examine proofs, the Company is indemnified by the Customer against any and all errors in the finished Work.
Reprints and reorders
Reprints are not guaranteed to match previous orders placed with us. Due to varions in ink mixing, new art separations created, updated equipment we may have, and environmental factors there may be differences between print batches.
TO ENSURE COLOR MATCHING: If you would like your items best matched to a previous order, please bring in or send us one of the old items. We can do our best to color match to the new batch provided with a physical sample.
If you provided pantones codes within the original work order, please note that there still can be slight variations as PMS matching is only a guideline.
Printing Process Variations
All reasonable efforts will be made by Pork Chop Screen Printing to obtain the best possible color reproduction onto the garments but variation is inherent in the printing process and it is understood and accepted as reasonable that Pork Chop Screen Printing shall not be required to guarantee an exact match in color or texture between the Customers photograph, transparency, proof, Electronic File, Print Ready File, previously printed matter (whether printed by the Company or by a third party) or any other materials supplied by the Customer and the finished Work.
Where the art is produced using full color printing (also known as Process Color or CMYK printing) it is accepted and understood that Pantone colors (also known as spot colors) shall not be accurately reproduced due to the inherent nature of the printing process.
Color Matching Ink Colors
While every effort is made to reproduce an imprint just as the artwork, variations in ink, computer monitors, printers and printing processes make it impossible for us to guarantee exact color representation and consistency. Color matching is available upon request but keep in mind that PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates, exact color matching is not guaranteed.
If you desire a specific color match, for new or re-orders, please specify the color by providing either a physical sample or providing us with Pantone numbers for a guideline.
Image Placement and Sizing
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. A 3/4” standard deviation in either direction will be considered an acceptable variance.
If you do not provide exact measurements in inches, sizing is subject to the printers interpretation based on the mock up, description, and/or image of size provided. We will not replace items miss sized if not specified in advance on the work order and interpreted differently than imagined by customer.
Unless requested, we will print one size graphic on all items (from the smallest to the largest garments). Differently sized images, even if the same, are as separate screen set ups and are subject to the minimums for printing and pricing individually.
Artwork
All color separations are done by Pork Chop Screen Printing for printing purposes. High resolution art files (300 DPI or higher) that can be opened in Photoshop or Illustrator are ideal. Artwork should be sized to your intended print size. Provide pantone numbers (except white or black) or Pork Chop Screen Printing will extract them from your provided file.
We accept email, drop box, google drive file links, ftp, and flash drives. For hand drawn art please contact us.
Art not supplied in print ready format, as specified in our artwork requirements section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Pork Chop Screen Printing, you do not own the separated art file. That separated art file is the property of Pork Chop Screen Printing, although the artwork itself, is still your property.
Artwork Proofs
All artwork must be approved via an emailed digital mockup or signed physical copies of proofs. Proofs are used to ensure the accuracy of a print job and the order details. Pork Chop Screen Printing requires receipt of a signed copy, or an emailed digital approval of each job’s proof. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Customer Supplied Garments
Goods on which printing is to be done and furnished by buyer shall be properly prepared, (free from plastic packaging, dirt or torn fabric) and of proper quality for printing requirements. Additional costs due to delays or impaired production because of improper packing or quality of goods furnished by buyer shall be charged to buyer at prevailing shop rates. Any goods supplied by buyer are at his risk based on differences in wash fastness and absorption qualities of fibers. Any garments supplied by buyer shall be imprinted at buyer’s risk.
Please note that not all garments have a surface texture and size suitable for screen printing, we may reject items not suitable for printing. Send your customer supplied garments at your own risk! Pork Chop Screen Printing will not be responsible for misprints on customer supplied garments or replacement of items thereof. Pork Chop Screen Printing will only replace misprinted garments that we decide are truly “misprinted” and purchased as blanks through Pork Chop Screen Printing.
Manufacturer Defects
Pork Chop Screen Printing is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, bad stitching, or other garment defects. We do our best to try to inspect the garments as they are printed, but we cannot guarantee each garment. We do not refund or discount items based on the quality of garments we have printed. We highly recommend ordering 5% extra of each size to avoid the possibility of manufacturer defects causing issues with your needed quantities.
Dye Lots
Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next. Variations in computer monitors make it impossible for us to guarantee exact color representation of garments from ordered online vendors.
We are not responsible for dye migration that may happen with some tee shirt lots, it will appear as discolored or mismatched ink. Dye migration is the movement of dye from a dyed material (the threads in a t-shirt) to another material in contact with that shirt (ink used in screen printing).
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints anytime we print. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies.
An image printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints. We will not assume responsibility for print imperfections due to printing too closely to seams.
Care Instructions
We will not be responsible for fading or weathering of goods. Once a print leaves the shop, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. In order to ensure image longevity and vibrancy, we recommend “machine wash cold, inside out, and line dry (preferable) or tumble dry low” for all imprints.
Screen Setup Fees
Payment of setup fees does not include the purchase of a screen. Screens are property of Pork Chop and are reclaimed and reused after printing your job.
Reorders and Art on File
We reclaim screens immediately after of printing but keep digital separation files and physical films in our records for future use. We may request new art files if orders are older than 1 year old.
Reorders are subject to standard print minimums and screen set up fees. Please visit the FAQ page for order minimums.
We require approval of art work for all orders, including reorders, and not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Packaging
Unless other arrangements have been made, all jobs will be shipped in bulk packaging. Individual bagging, tagging, sorting, labeling, and folding are available upon request. Additional fees apply.
Shipping
Shipping is not included, if you require shipping please let us know when putting your order in and we will add the cost to your quote.
You will be provided with a tracking number when the items are placed in the mail. Pork Chop Screen Printing will not be responsible for any damaged, lost, or stolen packages.
Any remake due to damaged, lost or stolen packages, will be the responsibility of the customer, unless shipment is fully insured and the replacement items are purchased again by the shipping company. To insure your order shipment, please inquire prior to placing your order for a “Insured Shipping Rate”.
Indemnification
You agree to defend, indemnify and hold harmless Pork Chop Screen Printing from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of artwork. You also certify that you own the rights to or have a license to use the image(s) being imprinted as part of your order.
Questions
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved.