Terms & Conditions

Terms & conditions which shall apply to all orders placed Pork Chop Screen Printing, please review the following information.  No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by us.

 

Deposit and Payment

A full or 50% down payment is required to begin printing unless special arrangements have been made in advance. The turnaround time for your order will not begin until the deposit payment has been made. Payment in full is required to release the job. We accept cash, checks, PayPal and most major credit cards. A $30 NSF fund fee will apply to any returned checks.

All products remain Pork Chop Screen Printing’ property until full payment is made.  The remaining balance of your order is due prior to shipping or pick up.

Pork Chop Screen Printing reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.

At the event of when a product is sold out, Pork Chop Screen Printing has the right to cancel the order and refund any amount already paid. Pork Chop Screen Printing will notify the customer of any equivalent replacement products if available.

 

Your quote is time sensitive.

Quotes must be approved within 24 hours to retain a place on the calendar, each day they are not approved they will be move back in queue based on other jobs being scheduled.  The pricing included all quotes expire within 7 days of the “Created” by date on the invoice.

All estimates are subject to review or change when entering the invoice/quote stage. Estimates sent by email or over the phone are only a rough guide, and are not official pricing that we are bound to.  You must receive and approve a quote via our software (Printavo) to have an order in que for printing.

 

It is the customer’s responsibility to verify that all of the information on the invoice is correct before approval.

Please carefully review all information on your invoice before approval. If an error is found after your order has been approved and printed, we will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs and lot totals approved by customers. All sales are final since customer approval is necessary before a job can enter production.

 

Turnaround Time

Screen printing turnaround time only starts after your order has been approved via Printavo AND payment or deposit have been collected. *Production time is subject to variation depending the current jobs in que but is generally two weeks. Please inquire about our current turnaround time if you have a specific due date.

Larger orders (1000 pieces or more) require longer time to produce.

 

Deadlines

Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager. Written confirmation of deadlines must be made by Pork Chop Screen Printing within the work order to be valid.

If you have a due date please let us know ahead of time. A rush order with a fee may be required if other orders must be moved back to accommodate your request.

Quotes must be approved within 24 hours to retain a place on the calendar, each day they are not approved they will be move back in queue based on other jobs being scheduled.

 

Rush Orders

A rush order request is required if other orders must be moved back to accommodate your order.  We cannot guarantee that we can accommodate all requests. Rush orders require payment in full to begin printing and may have additional fee. Rush order quotes must be approved within 24 hours as they are time sensitive.

Rush time frames are based on our current production schedule and do not include shipping time. Pork Chop Screen Printing will not be held responsible for shipping issues once your order has left our facility.

 

Press checks

A press check can be provided upon written request. All requests must be submitted with your order and will be added as a line item on your invoice. If a press check is requested and not on your invoice it may not be honored.   Press checks are only for color adjustments and placement. Press checks are not done for sizing of image, we will not resize your image after screens have been made.  Size adjustments must be made at the time of mock up approval on your invoice.

We will give 24 hour notice of time of press check, these can be done in person or by photo. Please let us know ahead of time what you prefer. There is a thirty minute window for a press check, if you do not respond we will print the items at no liability to Porkchop for any adjustments you would have made.

 

Out of Stock Items

On occasion, our vendors may run out of particular style or color in a certain brand. If this occurs we have a variety of product substitutes available from alternate vendors. Pricing may vary with vendor. If you choose to wait for the item to come back in stock, day one of production begins the day the blank items are received. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time. We reserve the right to substitute garments of comparable brand and/or color when the customer’s request is unavailable.

 

Overruns or Under-Runs

Screen printing is an art form, and we do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens can breakdown during production or shirts may arrive with stains or holes from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error. Under-runs are not to exceed the industry standard of 2%. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size.

Pork Chop Screen Printing will not be responsible for profit loss on underruns. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity or an appropriate credit will be made for the under amount.

 

Check Your Order !!!

We encourage you to check the quantity and quality of your order immediately. Pork Chop Screen Printing will not be held responsible for problems with your order unless we are notified of the issue within 48 hours of delivery or pick up.

 

Refund/Return Policy

In the event of a breach by seller, claims for defects, damages or shortages not related to transportation, must be made in writing by the buyer within 48 hours after delivery or pick up. Claims must specify in detail the objections of the buyer.  Failure to make such a timely claim shall constitute complete and irrevocable acceptance of refund or return for any reason.

In the case of return, items must be in their original condition (unused, unwashed, unaltered) and in full quantities, within 7 days of claim.  Once your return is received, counted and inspected, we will send you an email to notify you that we have received your returned items, and notify you what we will replace in full or in part.

In no event shall seller be liable for special or consequential damages, including profits lost, whether or not caused by or resulting from seller’s negligence.

 

Mistakes and Misprints

In the event that Pork Chop Screen Printing is responsible for a mistake in order production or fulfillment, the misprinted items will be reprinted at no additional cost if we are notified within 48 hours in writing. We do not offer refunds. Misprinted items must be in their original condition (unused, unwashed, unaltered) and in full quantities, within 7 days of claim. Failure to make such a timely claim shall constitute complete and irrevocable acceptance of return for any reason.

The Company shall incur no liability for any errors not corrected by the Customer where the Customer has been provided with proofs. Where the Customer specifically waives any requirement to examine proofs, the Company is indemnified by the Customer against any and all errors in the finished Work.

 

Printing Process Variations

All reasonable efforts will be made by Pork Chop Screen Printing to obtain the best possible color reproduction onto the garments but variation is inherent in the printing process and it is understood and accepted as reasonable that Pork Chop Screen Printing  shall not be required to guarantee an exact match in color or texture between the Customers photograph, transparency, proof, Electronic File, Print Ready File, previously printed matter (whether printed by the Company or by a third party) or any other materials supplied by the Customer and the finished Work. Where the art is produced using full color printing (also known as process color or CMYK printing) it is accepted and understood that Pantone colors (also known as spot colors) shall not be accurately reproduced due to the inherent nature of the printing process.

 

Color Matching Ink Colors

While every effort is made to reproduce an imprint just as the artwork, variations in ink, computer monitors, printers and printing processes make it impossible for us to guarantee exact color representation and consistency. color matching is available upon request. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates, this is not guaranteed.

If you desire a specific color match, please specify the color by providing either a physical sample or providing us with a Pantone number.

 

Image Placement and Sizing

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. A 3/4” standard deviation in either direction will be considered an acceptable variance.

If you do not provide exact measurements in inches, sizing is subject to the printers interpretation based on the mock up, description, and/or image of size provided. We will not replace items miss sized if not specified in advance and interpreted differently than imagined by customer.

Unless requested, we will print one size graphic on all items (from the smallest to the largest garments). Differently sized images, even if the same, are as separate screen set ups and are subject to the miniums for printing and pricing individually.

 

Artwork 

All color separations are done by Pork Chop Screen Printing for printing purposes. Please submit high resolution art in any of the following formats. A minimum DPI of 300 is required for sized artwork. Artwork should be sized to your intended print size. Please provide pantone numbers (except white or black) or Pork Chop Screen Printing will extract them from your provided file.

  • Portable Document Format (*.pdf)
  • Adobe Illustrator (*.ai)
  • Encapsulated Post Script (*.eps)
  • Adobe Photoshop (*.psd)
  • Tagged Image Format (*.tif)
  • Jepg (*.jpeg)

We accept email, dropbox, ftp, CD, and flash drives. For hand drawn art please contact us.

Art not supplied in print ready format, as specified in our Artwork Requirements section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Pork Chop Screen Printing, you do not own the separated art file. That separated art file is the property of Pork Chop Screen Printing, although the artwork itself, is still your property.

 

Artwork Proofs

All artwork must be approved via an emailed digital mockup or signed physical copies of proofs. Proofs are used to ensure the accuracy of a print job and the order details. Pork Chop Screen Printing requires receipt of a signed copy, or an emailed digital approval of each job’s proof. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

 

Customer Supplied Garments

Goods on which printing is to be done and furnished by buyer shall be properly prepared, (free from plastic packaging, dirt or torn fabric) and of proper quality for printing requirements. Additional costs due to delays or impaired production because of improper packing or quality of goods furnished by buyer shall be charged to buyer at prevailing shop rates. Any goods supplied by buyer are at his risk based on differences in wash fastness and absorption qualities of fibers. Any garments supplied by buyer shall be imprinted at buyer’s risk.

Please note that not all garments have a surface texture and size suitable for screen printing, we may reject items not suitable for printing. Send your customer supplied garments at your own risk! Pork Chop Screen Printing will not be responsible for misprints on customer supplied garments or replacement of items thereof. Pork Chop Screen Printing will only replace misprinted garments that we decide are truly “misprinted” and purchased as blanks through Pork Chop Screen Printing.

 

Manufacturer Defects

Pork Chop Screen Printing is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, bad stitching, or other garment defects. We do our best to try to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of manufacturer defects causing issues with your needed quantities.

 

Dye Lots

Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.  Variations in computer monitors make it impossible for us to guarantee exact color representation of garments from ordered online vendors.

 

Seam, Collar and Zipper Printing

We do our very best to produce the best looking prints anytime we print. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies.

An image printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints. We will not assume responsibility for print imperfections due to printing too closely to seams.

 

Care Instructions

We will not be responsible for fading or weathering of goods. Once a print leaves the shop, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc.  In order to ensure image longevity and vibrancy, we recommend “machine wash cold, inside out, and line dry (preferable) or tumble dry low” for all imprints.

 

Screen Setup Fees

Screen setup fees are for the rental and preparation of the screen, for a particular print job. Payment of screen setup fees does not include the purchase of a screen.

 

Packaging

Unless other arrangements have been made, all jobs will be shipped in bulk packaging. Individual bagging, tagging, sorting, labeling, and folding are available upon request. Additional fees apply.

 

Indemnification

You agree to defend, indemnify and hold harmless Pork Chop Screen Printing from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of artwork. You also certify that you own the rights to or have a license to use the image(s) being imprinted as part of your order.

 

Questions

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved.