Terms & Conditions

These Terms & Conditions apply to all orders.


Order Process

  • Submit orders via the Request a Quote page or via direct email at porkchopseattle@gmail.com. Visit the Order FAQ page for more information.
  • The estimated “Cost Per Item” include garment base cost, setup fees, and print per item price. Additional fees will be detailed on the invoice (e.g., XXL items, shipping, taxes, ink resets).
  • Quotes expire after 7 days and are subject to changes at any time; approval within 24 hours ensures scheduling priority.
  • Verify invoice details before your approval. Note: Errors found after printing if on the approved invoice will not be refunded or replaced.
  • Approval and payment are required to enter the production queue.

Payments

  • A 50% deposit (or full payment) is required to start. Orders are not queued until payment is received.
  • Full balance is due before shipping or pickup.
  • Returned checks incur a $30 fee.

Turnaround Times & Deadlines

  • Standard turnaround: 10–14 business days post-approval and deposit. Larger orders may take longer.
  • Written confirmation is required for specific deadlines as due dates may vary.
  • Rush orders may incur fees and depend on availability.

Artwork/Printing Details

  • Submit high-resolution (300 DPI), print-ready files. Additional prep fees apply for files that are not ready for print.
  • Please review artwork carefully—errors in any provided artwork (including spelling errors) are not our responsibility to replace or reprint.
  • Artwork setup fees do not include the purchase of a physical screen or ownership of the rendered art files.
  • Minor color and placement variations are expected due to the nature of printing. Exact color matching is not guaranteed. *Please provide pantone codes or physical sample for best results if needing a color match.
  • Prints near seams may have imperfections, which are not considered misprints.

Press Checks/Physical Proofs

  • Press checks, either in person or by photo, must be requested at the time of invoice setup. If requested, we will reach out with available times to schedule. You will have 30 minutes to request color and position changes before printing begins. Please note, sizing is finalized before production, and any resizing will incur additional screen setup fees.
  • We do not provide physical printed proofs before production of your full order.

Refund/Return Policy

Claims must be submitted in writing within 72 hours of delivery or pickup, detailing the issue. Late claims will not be accepted.

If we determine the print issue is our fault, the following resolutions may be offered:

  • Partial Refund (if items are kept): Requires written approval within 15 days. Offer expires if not accepted.
  • Return (Full Refund or Replacement): Approved returns must be unused, in original condition, and received within 15 days. Refunds or replacements will be issued as applicable (replacement excludes customer-supplied items).
  • Store Credit for Future Orders: Must be accepted within 15 days and is valid for one year.

We are not responsible for special or consequential damages.


Manufacturer Defects

  • We are not responsible for issues like stitching errors, color inconsistencies, or dye migration in prints on the items we source. Order 3% extra to account for defects.

Care Instructions

To preserve print quality, follow manufacturer guidelines and/or follow these instructions for washing:

  • Machine wash cold, inside out.
  • Line dry or tumble dry low.

Customer-Supplied Garments

  • Must be clean, unpackaged, and suitable for printing.
  • Customer provided items are supplied at your own risk!
  • We are not responsible to replace customer-provided items that are damaged or misprinted.  *If deemed our fault we may reprint at no cost (see return section)

Out of Stock & Substitutions

  • If items are unavailable, we may substitute a comparable product and/or adjust timelines.

Overruns & Underruns

  • Up to 3% variation in quantities is industry standard. Extra garments are recommended to meet your needs.

Shipping

  • Shipping costs are not included unless specified. We provide tracking but are not liable for lost, stolen, or damaged packages.

Indemnification

  • By placing an order, you confirm rights to use the artwork and indemnify us against related claims.

Contact Us

Have questions? Call or email us—we’re happy to help!